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After the acquisition by HP, the application was rebranded as HP Service Manager and was included in the HP OpenView product suite. HP offers the application as a service desk solution that enables IT to work as a single organization, governed by a consistent set of processes to handle service delivery and support quickly and efficiently.
HP OpenView is the former name for a Hewlett-Packard product family that consisted of network and systems management products. In 2007, HP OpenView was rebranded as HP BTO ( Business Technology Optimization) Software when it became part of the HP Software Division. The products were available as various HP products, marketed through the HP ...
Technical support, also known as tech support, is a call centre type customer service provided by companies to advise and assist registered users with issues concerning their technical products. [1] Traditionally done on the phone, technical support can now be conducted online or through chat. At present, most large and mid-size companies have ...
HP-UX 11i offers a common shared disks for its clustered file system. HP Serviceguard is the cluster solution for HP-UX. HP Global Workload Management adjusts workloads to optimize performance, and integrates with Instant Capacity on Demand so installed resources can be paid for in 30-minute increments as needed for peak workload demands.
ITIL regards a call centre or help desk as similar kinds of service desk which provide only a portion of what a service desk can offer. A service desk has a more broad and user-centered approach which is designed to provide the user with an informed single point of contact for all IT requirements. A service desk seeks to facilitate the ...
Radia Client Automation software is an end-user device (PC and mobile device) lifecycle management tool for automating routine client -management tasks such as operating system deployments and upgrades, patch management, application software deployment, application use monitoring, security, compliance, and remote system management. [1]
Hewlett-Packard. / 37.4136; -122.1451. The Hewlett-Packard Company, commonly shortened to Hewlett-Packard ( / ˈhjuːlɪt ˈpækərd / HYEW-lit PAK-ərd) or HP, was an American multinational information technology company headquartered in Palo Alto, California. HP developed and provided a wide variety of hardware components, as well as software ...
A virtual help desk allows IT support organizations to virtually deploy IT technicians on demand to support a computer user experiencing technical issues. IT can efficiently manage and allocate global help desk resources, including – most importantly – its personnel, to access any computer to provide support despite the end user or IT rep location.
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