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LiveChat is an online customer service software with online chat, help desk software, and web analytics capabilities.. It was first launched in 2002 [1] and is currently developed and offered in a SaaS (software as a service) business model by LiveChat Software S.A.
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In October 2019, Zendesk disclosed that it was hacked in 2016, resulting in a potential leak of information about customer service agents using Zendesk. [47] In May 2019, Zendesk acquired Montreal-based Smooch, for an undisclosed amount. Smooch provided messaging services on websites for live-chat customer support. [31]
A chatbot (originally chatterbot) [1] is a software application or web interface that is designed to mimic human conversation through text or voice interactions. [2] [3] [4] Modern chatbots are typically online and use generative artificial intelligence systems that are capable of maintaining a conversation with a user in natural language and simulating the way a human would behave as a ...
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Yahoo (/ ˈ j ɑː h uː /, styled yahoo! in its logo) [4] [5] is an American web services provider. It is headquartered in Sunnyvale, California , and operated by the namesake company Yahoo! Inc. , which is 90% owned by investment funds managed by Apollo Global Management and 10% by Verizon Communications .
The company expanded its computer systems and customer service operations. In 1986, it became a publicly traded company . [ 6 ] The 1990s saw continued growth, as the company began international expansion and became an early embracer of e-commerce , establishing a website and "live chat" customer service.