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Contact-center automation, CCA, the practice of having an integrated system that coordinates contacts between an organization and the public, is designed to reduce the repetitive and tedious parts of a contact center agent's job. Automation prevents this by having pre-recorded audio messages that help customers solve their problems.
Service-based SLA: An agreement for all customers using the services being delivered by the service provider. For example: A mobile service provider offers a routine service to all the customers and offers certain maintenance as a part of an offer with the universal charging. An email system for the entire organization.
The service is provided by Evantia Oy, with call centers in Örebro, Uppsala and Gotland. Customers may download a video software application from the service provider, use a web-based application or access the service using Skype and third-party SIP software.
A provider of such integrated services is referenced as a third-party supply chain management provider (3PSCM), or as a supply chain management service provider (SCMSP). 3PL targets particular functions within supply management, such as warehousing, transportation, or raw material provision.
An [1] Internet service provider (ISP) is an organization that provides myriad services related to accessing, using, managing, or participating in the Internet.ISPs can be organized in various forms, such as commercial, community-owned, non-profit, or otherwise privately owned.
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