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A call centre (Commonwealth spelling) or call center (American spelling; see spelling differences) is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone. An inbound call centre is operated by a company to administer incoming product or service support or ...
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livechat.com. LiveChat is an online customer service software with online chat, help desk software, and web analytics capabilities. It was first launched in 2002 [1] and is currently developed and offered in a SaaS (software as a service) business model by LiveChat Software S.A. Companies use LiveChat as a single point of contact to manage from ...
It was quite good when I first started working there, but went downhill way quickly as the company and customer base grew exponentially, and never regained its stride. As Karl points out, our personal experiences aren't relevant. Now, if we had a good reliable source -- say, a Consumer Reports expose of eBay customer service -- we could use it.