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  2. Responsibility assignment matrix - Wikipedia

    en.wikipedia.org/wiki/Responsibility_assignment...

    In business and project management, a responsibility assignment matrix[1] (RAM), also known as RACI matrix[2] (/ ˈreɪsi /) or linear responsibility chart[3] (LRC), is a model that describes the participation by various roles in completing tasks or deliverables [4] for a project or business process. RACI is an acronym derived from the four key ...

  3. Information technology management - Wikipedia

    en.wikipedia.org/wiki/Information_technology...

    Information technology management or IT management is the discipline whereby all of the information technology resources of a firm are managed in accordance with its needs and priorities. Managing the responsibility within a company entails many of the basic management functions, like budgeting, staffing, change management, and organizing and ...

  4. Systems Engineering and Technical Assistance - Wikipedia

    en.wikipedia.org/wiki/Systems_Engineering_and...

    Subpart 37.2 defines advisory and assistance services and provides that the use of such services is a legitimate way to improve the prospects for program or systems success. FAR Part 37.201(c) defines engineering and technical services used in support of a program office during the acquisition cycle.

  5. Functional manager - Wikipedia

    en.wikipedia.org/wiki/Functional_manager

    Functional manager. A functional manager is a person who has management authority over an organizational unit—such as a department—within a business, company, or other organization. Functional managers have ongoing responsibilities, and are not usually directly affiliated with project teams, other than ensuring that goals and objectives ...

  6. IT service management - Wikipedia

    en.wikipedia.org/wiki/IT_service_management

    Information technology service management (ITSM) are the activities performed by an organization to design, build, deliver, operate and control IT services offered to customers. [ 1 ] Differing from more technology -oriented IT management approaches like network management and IT systems management, [ 2 ] IT service management is characterized ...

  7. Technical support - Wikipedia

    en.wikipedia.org/wiki/Technical_support

    Technical support, also known as tech support, is a call centre type customer service provided by companies to advise and assist registered users with issues concerning their technical products. [1] Traditionally done on the phone, technical support can now be conducted online or through chat. At present, most large and mid-size companies have ...

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