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An executive at cybersecurity company CrowdStrike apologized in testimony to Congress for sparking a global technology outage over the summer. “We let our customers down,” said Adam Meyers ...
Customer Support is a range of services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [ 1 ]
The Customer Care Framework provided a core set of functions for customer support avenues including voice call via call center agents and Internet portals. The framework used other Microsoft server products including the BizTalk Server, and SharePoint.
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On 19 July at 04:09 UTC, CrowdStrike distributed a faulty configuration update for its Falcon sensor software running on Windows PCs and servers. A modification to a configuration file which was responsible for screening named pipes, Channel File 291, caused an out-of-bounds memory read [14] in the Windows sensor client that resulted in an invalid page fault.
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More hope with Harris. Coleman’s feelings about the November election are summed up in a single word. “Nervous,” he says. “I’m nervous about the future.”
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