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They support Amazon's Alexa (intelligent personal assistant service). The devices include video chat function with Facebook Messenger. [155] [156] In August 2018, a lawsuit was filed in Oakland, California claiming that Facebook created fake accounts in order to inflate its user data and appeal to advertisers in the process. [13]
Wired, The New York Times, and The Observer reported that the data-set had included information on 50 million Facebook users. [35] [36] While Cambridge Analytica claimed it had only collected 30 million Facebook user profiles, [37] Facebook later confirmed that it actually had data on potentially over 87 million users, [38] with 70.6 million of those people from the United States. [39]
In October 2019, Zendesk disclosed that it was hacked in 2016, resulting in a potential leak of information about customer service agents using Zendesk. [47] In May 2019, Zendesk acquired Montreal-based Smooch, for an undisclosed amount. Smooch provided messaging services on websites for live-chat customer support. [31]
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Customer support is a range of consumer services to assist customers in making cost-effective and correct use of a product. [9] It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [9]
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The first dedicated online chat service that was widely available to the public was the CompuServe CB Simulator in 1980, [5] [6] created by CompuServe executive Alexander "Sandy" Trevor in Columbus, Ohio. Ancestors include network chat software such as UNIX "talk" used in the 1970s. [citation needed] Chat is implemented in many video ...
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