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They may work in an office with a call center or in retail. [1][2] Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. [3]
Verizon Communications Inc. (/ v ə ˈ r aɪ z ən / və-RY-zən), is an American telecommunications company headquartered in New York City. [3] It is the world's second-largest telecommunications company (after China Mobile) by revenue and its mobile network is the largest wireless carrier in the United States, with 114.8 million subscribers as of March 31, 2024.
But Verizon, the telecommunications giant, seems to have found a way to hold onto its employees. The average tenure of around 110,000 workers is 12.9 years, well over three times the U.S. average .
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