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Technical support, also known as tech support, is a call centre type customer service provided by companies to advise and assist registered users with issues concerning their technical products. [1] Traditionally done on the phone, technical support can now be conducted online or through chat. At present, most large and mid-size companies have ...
In software development, a technical director is typically responsible for the successful creation and delivery of the company's product to the marketplace by managing technical risks and opportunities; making key software design and implementation decisions with the development teams, scheduling of tasks including tracking dependencies, managing change requests, and guaranteeing quality of ...
CTO chief technologist. A chief technology officer (CTO) (also known as a chief technical officer or chief technologist) is an officer tasked with managing technical operations of an organization. They oversee and supervise research and development and serve as a technical advisor to a higher executive such as a chief executive officer.
The Electro-Technical Officer (ETO) is a licensed member of the engine department of a merchant ship as per Section A-III/6 of the STCW Code. [1] An ETO monitoring sensors and alarm systems. The Marine Electrical Engineer is a vital positions in the technical hierarchy of a ship and is constrained by their assigned work under the Chief Engineer ...
Human-centered design has its origins at the intersection of numerous fields including engineering, psychology, anthropology and the arts. As an approach to creative problem-solving in technical and business fields its origins are often traced to the founding of the Stanford University design program in 1958 by Professor John E. Arnold who first proposed the idea that engineering design should ...
Task analysis is a fundamental tool of human factors engineering.It entails analyzing how a task is accomplished, including a detailed description of both manual and mental activities, task and element durations, task frequency, task allocation, task complexity, environmental conditions, necessary clothing and equipment, and any other unique factors involved in or required for one or more ...
Technical communicators generally tailor information to a specific audience, which may be subject matter experts, consumers, end-users, etc. Technical communicators often work collaboratively to create deliverables that include online help, user manuals, classroom training guides, computer-based training, white papers, government documents, industrial videos, reference cards, data sheets ...
Technical management. In general, technical management is the systematic efforts used in the deployment of a system or process and in balancing its cost, effectiveness and supportability during its life cycle. [1] [2] Technical managers can be found at the interface of application and technique; they act between the user and the technical means.