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2. Queueing theory - Wikipedia

   en.wikipedia.org/wiki/Queueing_theory

   Queueing theory is one of the major areas of study in the discipline of management science. Through management science, businesses are able to solve a variety of problems using different scientific and mathematical approaches. Queueing analysis is the probabilistic analysis of waiting lines, and thus the results, also referred to as the ...

3. Customer retention - Wikipedia

   en.wikipedia.org/wiki/Customer_retention

   The key differentiation in a competitive environment is often the delivery of a consistently high standard of customer service. Furthermore, in the emerging world of Customer Success, retention is a major objective. Customer retention has a direct impact on profitability. Research by John Fleming and Jim Asplund indicates that engaged customers ...

4. Customer Service Job Description - AOL

   www.aol.com/2010/10/15/customer-service-job...

   Customer service is a tough industry to work in, but with the right skills you can be successful and reap the awards of helping clients. Every company has customer service representatives to ...

5. Management by objectives - Wikipedia

   en.wikipedia.org/wiki/Management_by_objectives

   Management by objectives (MBO), also known as management by planning (MBP), was first popularized by Peter Drucker in his 1954 book The Practice of Management. Management by objectives is the process of defining specific objectives within an organization that management can convey to organization members, then deciding how to achieve each objective in sequence.

6. Cloud computing - Wikipedia

   en.wikipedia.org/wiki/Cloud_computing

   Cloud computing [1] is the on-demand availability of computer system resources, especially data storage ( cloud storage) and computing power, without direct active management by the user. [2] Large clouds often have functions distributed over multiple locations, each of which is a data center.

7. Customer Profitability Analysis - Wikipedia

   en.wikipedia.org/wiki/Customer_Profitability...

   Customer Profitability Analysis. Customer Profitability Analysis (in short CPA) is a management accounting and a credit underwriting method, allowing businesses and lenders to determine the profitability of each customer or segments of customers, by attributing profits and costs to each customer separately. CPA can be applied at the individual ...