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2. Call centre - Wikipedia

   en.wikipedia.org/wiki/Call_centre

   A call centre ( Commonwealth spelling) or call center ( American spelling; see spelling differences) is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone. An inbound call centre is operated by a company to administer incoming product or service support or ...

3. Grounded Vindaloop - Wikipedia

   en.wikipedia.org/wiki/Grounded_Vindaloop

   The episode lampoons virtual reality headsets including the Oculus Rift using various science-fiction movie references, and customer service call centers. Plot [ edit ] In school, Butters walks around wearing goggles and headphones, believing he is in a virtual reality (VR) setting of his school, when actually Cartman is playing a joke on him ...

4. Videotelephony - Wikipedia

   en.wikipedia.org/wiki/Videotelephony

   Videotelephony (also known as videoconferencing or video call) is the use of audio and video for real-time communication between people. [1] Videophones are standalone devices for video calling. Other devices like smartphones and computers are now capable of video calling. Videoconferencing implies the use of videotelephony for groups. [2]

5. Voice over IP - Wikipedia

   en.wikipedia.org/wiki/Voice_over_IP

   Voice over Internet Protocol ( VoIP [a] ), also called IP telephony, is a method and group of technologies for voice calls for the delivery of voice communication sessions over Internet Protocol (IP) networks, [2] such as the Internet. The broader terms Internet telephony, broadband telephony, and broadband phone service specifically refer to ...

6. Virtual assistant (occupation) - Wikipedia

   en.wikipedia.org/wiki/Virtual_assistant_(occupation)

   A virtual assistant (typically abbreviated to VA, also called a virtual office assistant) [1] is generally self-employed and provides professional administrative, technical, or creative (social) assistance to clients remotely from a home office. [2] Because virtual assistants are independent contractors rather than employees, clients are not ...

7. Virtual queue - Wikipedia

   en.wikipedia.org/wiki/Virtual_queue

   Virtual queue. Virtual queue is a concept used in both inbound call centers and other businesses to improve wait times for users. Call centers use an Automatic Call Distributor (ACD) to distribute incoming calls to specific resources (agents) in the center. ACDs hold queued calls in First In, First Out order until agents become available.