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  2. Training needs analysis - Wikipedia

    en.wikipedia.org/wiki/Training_needs_analysis

    Training Need Analysis (TNA) is the process of identifying the gap between employee training and needs of training. Training needs analysis is the first stage in the training process and involves a series of steps that reveal whether training will help to solve the problem which has been identified. Training can be described as “the ...

  3. Induction training - Wikipedia

    en.wikipedia.org/wiki/Induction_training

    Induction training can also be in a written format, which can be sent to a new employee before they start, or handed to them when they start or delivered as a computer-based format. Effective induction training. The induction is the first real opportunity new employees get to experience their new employer.

  4. Human resource management system - Wikipedia

    en.wikipedia.org/wiki/Human_resource_management...

    A human resources management system or human resource management software ensures everyday human resources processes are manageable and easy to access. The field merges human resources as a discipline and, in particular, its basic HR activities and processes with the information technology field. This software category is analogous to how data ...

  5. Overall labor effectiveness - Wikipedia

    en.wikipedia.org/wiki/Overall_Labor_Effectiveness

    Overall labor effectiveness ( OLE) is a key performance indicator (KPI) that measures the utilization, performance, and quality of the workforce and its impact on productivity. Similar to overall equipment effectiveness (OEE), OLE measures availability, performance, and quality. Availability – the percentage of time employees spend making ...

  6. Customer service training - Wikipedia

    en.wikipedia.org/wiki/Customer_service_training

    Training all employees using consistent customer service skills, allows them to have a common process and language when assisting customers. This allows the business to brand their interaction of excellent service to the customer, which adds value to the business. Investing in employee training gives employees a feeling of value and improves ...

  7. Amazon (company) - Wikipedia

    en.wikipedia.org/wiki/Amazon_(company)

    Amazon.com, Inc., doing business as Amazon (/ ˈ æ m ə z ɒ n /, AM-ə-zon; UK also / ˈ æ m ə z ə n /, AM-ə-zən), is an American multinational technology company, engaged in e-commerce, cloud computing, online advertising, digital streaming, and artificial intelligence.

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