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Technical support is a customer service that advises and assists users with technical products. It can be done online, by phone, or through chat, and it can be outsourced or in-house. Learn about the different tiers of technical support and their roles and responsibilities.
Integrated logistics support (ILS) is a technology to lower product life cycle cost and decrease demand for logistics by the maintenance system optimization. ILS plans and directs the identification and development of logistics support and system requirements for military systems, with the goal of creating systems that last longer and require less support.
Learn about the practices and disciplines of supporting IT systems/applications in production environment. Find out the importance, steps, and challenges of production support, and the related concepts of ITIL, CMMI, and incident management.
Information technology (IT) is a set of related fields that encompass computer systems, software, programming languages, and data and information processing, and storage. IT forms part of information and communications technology (ICT) and has a history of development from ancient devices to modern computers.
Get 24x7 live tech support plus online protection with LastPass and McAfee for your AOL account issues. Learn more about identity and device protection, password managers, and security products.
A customer engineer is a worker who provides service to customers who have signed a contract with the company. Learn about the origin, role and examples of customer engineers in different industries such as IBM, NCR and telecommunications.
A systems integrator is a person or company that specializes in bringing together component subsystems into a whole and ensuring that they function together. Learn about the skills, fields, and examples of systems integrators in IT, defense, entertainment, and automation.
A technical standard is an established norm or requirement for a repeatable technical task or process. Learn about the types, definitions, availability, geographic levels and usage of technical standards, as well as the difference between voluntary consensus and private standards.