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Crisis management is the process by which an organization deals with a disruptive and unexpected event that threatens to harm the organization or its stakeholders. [1] The study of crisis management originated with large-scale industrial and environmental disasters in the 1980s. [2][3] It is considered to be the most important process in public ...
Situational crisis communication theory. Situational Crisis Communication Theory (SCCT,), is a theory in the field of crisis communication. It suggests that crisis managers should match strategic crisis responses to the level of crisis responsibility and reputational threat posed by a crisis. [1] SCCT was proposed by W. Timothy Coombs in 2007.
Image restoration theory. Introduced by William Benoit, image restoration theory (also known as image repair theory) outlines strategies that can be used to restore one's image in an event where reputation has been damaged. Image restoration theory can be applied as an approach for understanding both personal and organizational crisis situations.
Crisis communication is a sub-specialty of the public relations profession that is designed to protect and defend an individual, company, or organization facing a public challenge to its reputation. [1][2] Crisis communication is aimed at raising awareness of a specific type of threat, the magnitude, outcomes, and specific behaviors to adopt to ...
Grounding in crisis intervention refers to a practice that helps individuals deal with distressing feelings by refocusing their thoughts on the present moment, utilizing both physical and mental techniques to soothe stress and reduce symptoms of trauma. [19] Support: Provide empathetic listening and support.
Ian Mitroff is the founder and President of Mitroff Crisis Management. Founded in 1995, this consulting firm is composed of a national network of specialists that conduct projects in crisis management. MCM developed Crisis Management Software, which is an audit program that allows the user to perform crisis audits of their organization.
Crisis Management and Strategy Officers in Crisis Management and Strategy (CMS) analyze information with an eye towards anticipating future hot spots around the world. By preparing for crises before they arise, CMS helps embassies and consulates abroad adjust their security protocols for any natural disaster or potential source of conflict.
Critical incident stress management (CISM) was a controversial process of psychological first aid which focused solely on an immediate and identifiable problem. It included pre-incident preparedness and acute crisis management through post-crisis follow-up. The purpose of CISM is to decrease the likelihood of post-traumatic stress disorder ...