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Customer service representatives, customer service advisors, customer service agents, or customer service associates are employees who interact with customers to handle and resolve complaints, process orders, and provide information about an organization’s products and services. They may work in an office with a call center or in retail.
Lowe's Companies, Inc. ( / loʊz / LOHZ) is an American retail company specializing in home improvement. [4] Headquartered in Mooresville, North Carolina, the company operates a chain of retail stores in the United States.
IBM reports that 85% of executives expect generative AI to be interacting with customers by the end of next year.
Over the past decade, Lowe's (LOW) has gained significant market share at the expense of rival Home Depot (HD). However, in recent years, Home Depot has been looking stronger, with improved, more ...
Consumer complaints are usually informal complaints directly addressed to a company or public service provider, and most consumers manage to resolve problems with products and services but it sometimes requires persistence. An instrumental complaint is a complaint made to a person or organization that could take some action and bring about a specific remedy. An expressive complaint is a ...
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"Lowe's is completely focused on serving customers as its top priority (after safety, which is itself incorporated into customer service: "keeping our store and customers safe is great customer service," so to speak)."