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2. Data center management - Wikipedia

   en.wikipedia.org/wiki/Data_center_management

   A library help desk. Technical support (often shortened to tech support) refers to services. Within a corporation, these are also known as help desks [39] often arrange their technical support structure as a three-tier (plus two) system: [40] Tier 1: Basic help desk – initial point of contact, including software opening a trouble ticket.

3. Technical support - Wikipedia

   en.wikipedia.org/wiki/Technical_support

   Technical support, also known as tech support, is a call centre type customer service provided by companies to advise and assist registered users with issues concerning their technical products. [1] Traditionally done on the phone, technical support can now be conducted online or through chat. At present, most large and mid-size companies have ...

4. List of U.S. security clearance terms - Wikipedia

   en.wikipedia.org/wiki/List_of_U.S._security...

   These levels often appear in employment postings for Defense related jobs and other jobs involving substantial amounts of responsibility, such as air traffic control or nuclear energy positions. The different organizations in the United States Federal Government use different terminology and lettering. Security clearances can be issued by many ...

5. IT service management - Wikipedia

   en.wikipedia.org/wiki/IT_service_management

   A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [ 7 ] and also to satisfy both Customer and IT Provider objectives.

6. Production support - Wikipedia

   en.wikipedia.org/wiki/Production_Support

   Production support covers the practices and disciplines of supporting the IT systems/applications which are currently being used by the end users.A production support person/team is responsible for monitoring the production servers, scheduled jobs, incident management and receiving incidents and requests from end-users, analyzing these and either responding to the end user with a solution or ...

7. Intelligence Support Activity - Wikipedia

   en.wikipedia.org/wiki/Intelligence_Support_Activity

   The United States Army Intelligence Support Activity (USAISA), frequently shortened to Intelligence Support Activity (ISA), also known at various times as Mission Support Activity (MSA), Office of Military Support (OMS), Field Operations Group (FOG), Studies and Analysis Activity (SAA), Tactical Concept Activity, Tactical Support Team, and Tactical Coordination Detachment, [1] and also ...