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If you're having problems reading and retrieving your AOL Mail, the following troubleshooting steps: Use AOL Basic Mail. AOL Basic Mail gives you a way to see your emails in a simpler layout. This can often help when you're having problems retrieving mail on a slower connection speed. Reset your web settings
Get live expert help with your AOL needs—from email and passwords, technical questions, mobile email and more. Switch to basic version of AOL Mail AOL Mail lets you switch to basic mail so you'll have access to your emails even if your system isn't running the latest operating system or browser.
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Customize your email inbox with easier ways to sort and view and a cool design that feels like you. (Photo: Getty) (Westend61 via Getty Images) Take a look at your cell phone screen.
2. Tap Settings & privacy. 3. Tap Inbox style under "Customize Inbox". 4. Tap Unified Inbox to keep messages in one folder. 5. Tap New/Old Mail for separate folders. 6. Tap the Back icon (Android) (iOS) to relaunch the app to view the changes.
Get the inbox you've always wanted without the interruptions for only $1.99/mo. AOL App Ad-Free email 1 Enjoy an ad-free experience across all email accounts in your AOL mobile app.