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[261] Later in the year, the company increased its spending on customer service to $150 million. [262] Since 2018, Dell has seen significant increase in consumer satisfaction. Moreover, their customer service has been praised for its prompt and accurate answers to most questions, especially those directed to their social media support. [263] [264]
Dell SupportAssist, formerly known as Dell Support Center, is a software agent provided by Dell. It is pre-installed on all Dell Consumer Desktops and Portables and Vostro Desktops and Portables. [ 1] According to the company, Dell SupportAssist is "a control panel for system tools and diagnostics. It contains extensive help sections for online ...
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