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Problem solving is the process of achieving a goal by overcoming obstacles, a frequent part of most activities. Problems in need of solutions range from simple personal tasks (e.g. how to turn on an appliance) to complex issues in business and technical fields.
Module Two – Developing professional practice. This module focuses on developing awareness and expertise in relation to the principles and professional practice of teaching English in a range of ELT contexts; Module Three – Option 1: Extending practice and English language teaching specialism or Option 2: English language teaching management.
Customer knowledge ( CK) is the combination of experience, value and insight information which is needed, created and absorbed during the transaction and exchange between the customers and enterprise. [1] Campbell (2003) defines customer knowledge as: "organized and structured information about the customer as a result of systematic processing ...
Shutterstock In a world where every customer interaction is caught on camera, video, microphone or social media, it takes a special group of people to work in customer service. Rarely do they hear ...
Customer service classes can be taught in a traditional classroom setting with workbooks or DVD and a trainer, through various methods of e-learning ( web based training ), or a blend ( blended learning) of the two. An advantage of classroom training, whether traditional or the synchronous form of blended learning, is that participants can ...
At the start of the 21st century, there was growing demand from government ministries and schools for a professional qualification without any in-service (teaching practice) component. This led to the introduction of the Teaching Knowledge Test (TKT), which focuses solely on core professional knowledge. Following consultations with worldwide ...
Praxis test. A Praxis test is one of a series of American teacher certification exams written and administered by the Educational Testing Service. Various Praxis tests are usually required before, during, and after teacher training courses in the U.S. To be a teacher in about half of the states in the US, the Praxis test is required.
Customer service representatives, customer service advisors, customer service agents, or customer service associates are employees who interact with customers to handle and resolve complaints, process orders, and provide information about an organization’s products and services. They may work in an office with a call center or in retail.
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