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2. Service recovery paradox - Wikipedia

   en.wikipedia.org/wiki/Service_recovery_paradox

   Service failures occur when service delivery falls short of customer expectations. Service failures are profoundly different to product failures in that service failures are far more personal with psychological outcomes. In the event of a service failure, customers will often seek to attribute blame.

3. Service-level agreement - Wikipedia

   en.wikipedia.org/wiki/Service-level_agreement

   A service-level agreement is an agreement between two or more parties, where one is the customer and the others are service providers. This can be a legally binding formal or an informal "contract" (for example, internal department relationships).

4. Job costing - Wikipedia

   en.wikipedia.org/wiki/Job_costing

   Job Costing is the process of determining the labor and materials cost for each job in a systematic way, and then using this information to create a quote for the customer. Job costing or cost accounting can be used in virtually any industry (especially service industry) to ensure that the product pricing covers actual costs, overhead and ...

5. Voice of the customer - Wikipedia

   en.wikipedia.org/wiki/Voice_of_the_customer

   In marketing and quality management, the voice of the customer (VOC) summarizes customers' expectations, preferences and aversions.. A widely used form of customer's voice market research produces a detailed set of customer wants and needs, organized into a hierarchical structure, and then prioritized in terms of relative importance and satisfaction with current alternatives. [1]

6. Service (economics) - Wikipedia

   en.wikipedia.org/wiki/Service_(economics)

   A restaurant waiter is an example of a service-related occupation. A service is an act or use for which a consumer, company, or government is willing to pay. [1] Examples include work done by barbers, doctors, lawyers, mechanics, banks, insurance companies, and so on.

7. National Park Service - Wikipedia

   en.wikipedia.org/wiki/National_Park_Service

   The National Park Service (NPS) is an agency of the United States federal government, within the U.S. Department of the Interior.The service manages all national parks; most national monuments; and other natural, historical, and recreational properties, with various title designations.