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A call centre is a facility for handling large volumes of telephone enquiries, while a contact centre is a broader concept that includes other communication channels. Learn about the origins, types, and features of call centres and contact centres, and their impact on customer service and labour.
Customer service is the assistance and advice provided by a company to its customers. Learn about different types of customer service, such as in-person, online, automated, and AI-based, and how to measure customer satisfaction and loyalty.
Telemarketing is a method of direct marketing using telecommunications devices to solicit customers for products, services, or information. Learn about the different types, styles, and procedures of telemarketing, as well as the negative perceptions, criticism, and legal issues it faces.
Interactive voice response (IVR) is a technology that allows telephone users to interact with a computer-operated system through voice and keypad input. Learn about the history, technology, applications and standards of IVR systems.
Learn about the definition, objectives, tools, and strategies of marketing communications, which are the use of different channels and tools to deliver a message to a target market. Find out how marketing communications can overcome communication barriers, create brand awareness and preference, and adapt to global markets.
EDI is the concept and process of businesses electronically communicating information that was traditionally on paper, such as purchase orders and invoices. EDI has various standards, protocols, and applications in different industries and regions.
Dialed Number Identification Service (DNIS) is a service offered by telecommunications companies to corporate clients which identifies the originally dialed telephone number of an inbound call. The client may use this information for call routing to internal destinations or activation of special call handling.
Learn how to use POP or IMAP to download or send emails from your AOL Mail account on a different email app. Find the server settings and instructions for common email apps like Outlook, Gmail, Samsung and more.