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Conversational commerce is e-commerce done via various means of conversation (live support on e-commerce Web sites, online chat using messaging apps, [1] chatbots on messaging apps or websites, voice assistants [2]) and using technology such as: speech recognition, speaker recognition (voice biometrics), natural language processing and artificial intelligence.
Conversational commerce is e-commerce via various means of messaging, including via voice assistants [33] but also live chat on e-commerce Web sites, live chat on messaging applications such as WeChat, Facebook Messenger and WhatsApp [34] and chatbots on messaging applications or Web sites.
Text (formerly LiveChat Software, WSE: TXT) [4] is a customer service software company. [5] It provides programmable tools for making B2B and B2C communication functions using its web service APIs. [6] It is also making software as a service products related to artificial intelligence, customer support, e-commerce, and lead generation.
More succinctly, social commerce is the use of social network (s) in the context of e-commerce transactions from browsing to checkout, without ever leaving a social media platform. [3] The term social commerce was introduced by Yahoo! in November 2005 [4] which describes a set of online collaborative shopping tools such as shared pick lists ...
Listen with Friends. Listen with Friends allows Facebook users to listen to music and discuss the tunes using Facebook Chat with friends at the same time. Users can also listen in as a group while one friend acts as a DJ. Up to 50 friends can listen to the same song at the same time, and chat about it.
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livechat.com. LiveChat is an online customer service software with online chat, help desk software, and web analytics capabilities. It was first launched in 2002 [1] and is currently developed and offered in a SaaS (software as a service) business model by LiveChat Software S.A. Companies use LiveChat as a single point of contact to manage from ...