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After inContact became part of the company's product portfolio in 2016, it allowed the company to expand its contact center as a service (CCaaS) offering. CXone. CXone is part of NICE's product offering. In 2021, NICE surpassed $1 billion in cloud revenue. In March 2023, the platform reached the milestone of having one million users.
Contact Centers: Contact centers have the ability to provide toll-free and local call routes to their customers. Voxbone's numbers can be integrated into contact center platforms to extend their reach into new international markets. Examples of such companies include NICE inContact and LiveOps.
Contact center telephony. In marketing, contact center telephony is the communication and collaboration system used by businesses to either manage high volumes of inbound queries or outbound telephone calls keeping their workforce or agents productive and in control to serve or acquire customers. This business communication system is an ...
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inContact (NAS: SAAS) reported earnings on Feb. 29. Here are the numbers you need to know. The 10-second takeawayFor the quarter ended Dec. 31 (Q4), inContact beat expectations on revenue and ...
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