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  2. Product management - Wikipedia

    en.wikipedia.org/wiki/Product_management

    Product managers analyze information including customer research, competitive intelligence, industry analysis, trends, economic signals, and competitive activity, [1] as well as documenting requirements, setting product strategy, and creating the roadmap. Product managers align across departments within their company including product design ...

  3. Responsibility assignment matrix - Wikipedia

    en.wikipedia.org/wiki/Responsibility_assignment...

    In business and project management, a responsibility assignment matrix [1] (RAM), also known as RACI matrix [2] (/ ˈ r eɪ s i /) or linear responsibility chart [3] (LRC), is a model that describes the participation by various roles in completing tasks or deliverables [4] for a project or business process.

  4. Internal Revenue Service - Wikipedia

    en.wikipedia.org/wiki/Internal_Revenue_Service

    A bipartisan commission was created with several mandates, among them to increase customer service and improve collections. [50] Congress later enacted the Internal Revenue Service Restructuring and Reform Act of 1998 , which mandated that the agency replace its geographic regional divisions with units that serve particular categories of taxpayers.

  5. Job satisfaction - Wikipedia

    en.wikipedia.org/wiki/Job_satisfaction

    Job satisfaction, employee satisfaction or work satisfaction is a measure of workers' contentment with their job, whether they like the job or individual aspects or facets of jobs, such as nature of work or supervision. [1] Job satisfaction can be measured in cognitive (evaluative), affective (or emotional), and behavioral components. [2]

  6. Office management - Wikipedia

    en.wikipedia.org/wiki/Office_management

    Office management is a profession involving the design, implementation, evaluation, and maintenance of the process of work within an office or other organization, in order to sustain and improve efficiency and productivity.

  7. Customer support - Wikipedia

    en.wikipedia.org/wiki/Customer_support

    Customer Support is a range of services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [ 1 ]

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