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2. General Schedule (US civil service pay scale) - Wikipedia

   en.wikipedia.org/wiki/General_Schedule_(US_civil...

   The General Schedule ( GS) is the predominant pay scale within the United States civil service. The GS includes the majority of white collar personnel (professional, technical, administrative, and clerical) positions. As of September 2004, 71 percent of federal civilian employees were paid under the GS.

3. Senior Executive Service (United States) - Wikipedia

   en.wikipedia.org/wiki/Senior_Executive_Service...

   Senior Executive Service. The Senior Executive Service ( SES) [1] is a position classification in the United States federal civil service equivalent to general officer or flag officer rank in the U.S. Armed Forces. It was created in 1979 when the Civil Service Reform Act of 1978 went into effect under President Jimmy Carter.

4. Customer service representative - Wikipedia

   en.wikipedia.org/wiki/Customer_service...

   They may work in an office with a call center or in retail. [1] [2] Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. [3]

5. Uniformed services pay grades of the United States - Wikipedia

   en.wikipedia.org/wiki/Uniformed_services_pay...

   Pay grades are divided into three groups: [1] enlisted (E), warrant officer (W), and officer (O). Enlisted pay grades begin at E-1 and end at E-9; warrant officer pay grades originate at W-1 and terminate at W-5; and officer pay grades start at O-1 and finish at O-10. [a] Not all of the uniformed services use all of the grades; for example, the ...

6. SERVQUAL - Wikipedia

   en.wikipedia.org/wiki/SERVQUAL

   SERVQUAL is a multi-dimensional research instrument designed to capture consumer expectations and perceptions of a service along five dimensions that are believed to represent service quality. SERVQUAL is built on the expectancy–disconfirmation paradigm, which, in simple terms, means that service quality is understood as the extent to which ...

7. Pay scale - Wikipedia

   en.wikipedia.org/wiki/Pay_scale

   A pay scale (also known as a salary structure) is a system that determines how much an employee is to be paid as a wage or salary, based on one or more factors such as the employee's level, rank or status within the employer's organization, the length of time that the employee has been employed, and the difficulty of the specific work performed ...