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IOM is a global intergovernmental agency that provides humanitarian and development services to migrants, refugees and displaced persons. It was founded in 1951 and has 175 member states and 8 observer states, and is based in Geneva, Switzerland.
Learn about the role, skills, and salary of customer service representatives (CSRs), who interact with customers to handle complaints, process orders, and provide information. CSRs may work in call centers, retail, or online platforms.
Learn about the history and current status of the non-voting delegate from Washington, D.C. to the House of Representatives. Find out how the office was created, who has held it, and what powers and limitations it has.
Remote work, also known as telework or work from home (WFH), is the practice of working from one's home or another space rather than from an office. Learn about the origins, benefits, drawbacks and trends of remote work, especially during the COVID-19 pandemic.
Customer service is the assistance and advice provided by a company to its customers. It can be done in person, online, or by automated means, such as AI chatbots or IVR. Learn more about customer service metrics, strategies, and challenges.
Learn about the history and privileges of delegates and resident commissioners who represent U.S. territories and the District of Columbia in the House of Representatives. Find out how they are elected, what they can and cannot do, and who are the current non-voting members.
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