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Technical support, also known as tech support, is a call centre type customer service provided by companies to advise and assist registered users with issues concerning their technical products. [1] Traditionally done on the phone, technical support can now be conducted online or through chat. At present, most large and mid-size companies have ...
Subpart 37.2 defines advisory and assistance services and provides that the use of such services is a legitimate way to improve the prospects for program or systems success. FAR Part 37.201(c) defines engineering and technical services used in support of a program office during the acquisition cycle.
A Tier 2 network is an Internet service provider which engages in the practice of peering with other networks, but which also purchases IP transit to reach some portion of the Internet. [1] Tier 2 providers are the most common Internet service providers, as it is much easier to purchase transit from a Tier 1 network than to peer with them and ...
e. Technology readiness levels ( TRLs) are a method for estimating the maturity of technologies during the acquisition phase of a program. TRLs enable consistent and uniform discussions of technical maturity across different types of technology. [1] TRL is determined during a technology readiness assessment ( TRA) that examines program concepts ...
Multitier architecture. In software engineering, multitier architecture (often referred to as n-tier architecture) is a client–server architecture in which presentation, application processing and data management functions are physically separated. The most widespread use of multitier architecture is the three-tier architecture .
Business continuity planning life cycle. Business continuity may be defined as "the capability of an organization to continue the delivery of products or services at pre-defined acceptable levels following a disruptive incident", and business continuity planning (or business continuity and resiliency planning) is the process of creating systems of prevention and recovery to deal with potential ...
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