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2. Call centre - Wikipedia

   en.wikipedia.org/wiki/Call_centre

   A call centre (Commonwealth spelling) or call center (American spelling; see spelling differences) is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone. An inbound call centre is operated by a company to administer incoming product or service support or ...

3. Automatic call distributor - Wikipedia

   en.wikipedia.org/wiki/Automatic_call_distributor

   See media help. An automated call distribution system, commonly known as automatic call distributor or automatic call dispatcher (ACD), is a telephony device that answers and distributes incoming calls to a specific group of terminals or agents within an organization. ACDs direct calls based on parameters that may include the caller's telephone ...

4. Virtual assistant (occupation) - Wikipedia

   en.wikipedia.org/wiki/Virtual_assistant_(occupation)

   A virtual assistant (typically abbreviated to VA, also called a virtual office assistant) [1] is generally self-employed and provides professional administrative, technical, or creative (social) assistance to clients remotely from a home office. [2] Because virtual assistants are independent contractors rather than employees, clients are not ...

5. Virtual queue - Wikipedia

   en.wikipedia.org/wiki/Virtual_queue

   Virtual queue is a concept used in both inbound call centers and other businesses to improve wait times for users. Call centers use an Automatic Call Distributor (ACD) to distribute incoming calls to specific resources (agents) in the center. ACDs hold queued calls in First In, First Out order until agents become available.

6. A Day In The Life Of A Call Center Agent - AOL

   www.aol.com/news/2012-02-13-a-day-in-the-life-of...

   "This call is being recorded for quality and training purposes." It's a refrain as familiar to the American people as "for purple mountain majesties." But rarely, when calling up to complain about ...

7. Virtual terminal (payment processing) - Wikipedia

   en.wikipedia.org/wiki/Virtual_terminal_(payment...

   A virtual terminal is a software application (often a web application) for merchants which allows them to accept payment with a payment card, specifically a credit card, without requiring the physical presence of the card (“card not present transaction”). [citation needed] They are called “virtual” terminals in contrast to the physical ...