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Fortiva's SaaS email archiving service introduced a "hybrid" method, taking advantage of storage and services "in the cloud" while leaving control over email services at the customer site. As a result, the company claimed to offer businesses the benefits of an in-house product with the advantages of a managed solution.
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During the 2010s, Securus was one of a number of companies which provided telephone service to individuals in US correctional facilities. [7] Securus was partially acquired by ABRY Partners from Castle Harlan in 2013 for $640 million. [8] [9] The company was the target of a data breach of about 70 million records of phone calls in July 2015. [10]
Customer service is the assistance and advice provided by a company through phone, online chat, mail, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [ 1 ] but towards the end, the idea of a well-performed service is that of increasing revenues.
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