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VoiceXML. VoiceXML (VXML) is a digital document standard for specifying interactive media and voice dialogs between humans and computers. It is used for developing audio and voice response applications, such as banking systems and automated customer service portals. VoiceXML applications are developed and deployed in a manner analogous to how a ...
A typical analog telephone adapter for connecting an analog phone to a VoIP provider. Wikimedia Commons has media related to Analog telephony adapter. An analog telephone adapter (ATA) or FXS gateway is a device for connecting traditional analog telephones, fax machines, and similar customer-premises devices to a digital telephone system or a ...
Voice over Internet Protocol (VoIP), [a] also called IP telephony, is a method and group of technologies for voice calls for the delivery of voice communication sessions over Internet Protocol (IP) networks, [2] such as the Internet. The broader terms Internet telephony, broadband telephony, and broadband phone service specifically refer to the ...
At Microsoft Inspire today, the company made several Dynamics 365 announcements, including Dynamics 365 Customer Voice, a real-time customer feedback tool that could compete with Qualtrics, the ...
WebRTC Gateway connects between WebRTC and an established VoIP technology such as SIP. WebRTC (Web Real-Time Communication) is an API definition drafted by the World Wide Web Consortium (W3C) that supports browser -to-browser applications for voice calling , video chat , and messaging without the need of either internal or external plugins .
Session border controller. A session border controller (SBC) is a network element deployed to protect SIP based voice over Internet Protocol (VoIP) networks. Early deployments of SBCs were focused on the borders between two service provider networks in a peering environment. This role has now expanded to include significant deployments between ...
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Interactive voice response (IVR) is a technology that allows telephone users to interact with a computer-operated telephone system through the use of voice and DTMF tones input with a keypad. In telephony , IVR allows customers to interact with a company's host system via a telephone keypad or by speech recognition, after which services can be ...