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Goods can be returned while a service, once delivered cannot. [4] Goods are not always tangible and may be virtual e.g. a book may be paper or electronic. Marketing theory makes use of the service-goods continuum as an important concept [5] which "enables marketers to see the relative goods/services composition of total products". [6]
An example of a water distribution system: a pumping station, a water tower, water mains, fire hydrants, and service lines [1] [2]. A water distribution system is a part of water supply network with components that carry potable water from a centralized treatment plant or wells to consumers to satisfy residential, commercial, industrial and fire fighting requirements.
The primary product-related decisions facing the retailer are the product assortment (what product lines, how many lines and which brands to carry); the type of customer service (high contact through to self-service) and the availability of support services (e.g. credit terms, delivery services, after sales care). These decisions depend on ...
A service provider (SP) is an organization that provides services, such as consulting, legal, real estate, communications, storage, and processing services, to other organizations.
Change in access to a financial account or services between 2005 and 2014 by country [2]. The term "financial services" became more prevalent in the United States partly as a result of the Gramm–Leach–Bliley Act of the late 1990s, which enabled different types of companies operating in the U.S. financial services industry at that time to merge.
Quality of service (QoS) is the description or measurement of the overall performance of a service, such as a telephony or computer network, or a cloud computing service, particularly the performance seen by the users of the network.
A customer data platform (CDP) is a collection of software which creates a persistent, unified customer database that is accessible to other systems.Data is pulled from multiple sources, cleaned and combined to create a single customer profile.
CSR has been credited with encouraging customer orientation among customer-facing employees. [115] CSR is known for impacting employee turnover. Several executives suggest that employees are their most valuable asset and that the ability to retain them leads to organizational success.
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