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Customer service is the assistance and advice provided by a company through phone, online chat, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [1] but towards the end, the idea of a well-performed service is that of increasing revenues.
Customer service representatives, customer service advisors, customer service agents, or customer service associates are employees who interact with customers to handle and resolve complaints, process orders, and provide information about an organization’s products and services. They may work in an office with a call center or in retail.
In the wake of the job cuts, a significant controversy erupted online in May 2010 after it was announced the former VP of news coverage, Mimi Gurbst, was leaving the network to become a guidance counselor. A story in the New York Observer reported that Gurbst was a "cherished" mentor inside the news division.
Customer service is a tough industry to work in, but with the right skills you can be successful and reap the awards of helping clients. Every company has customer service representatives to ...
There are many options for online courses to advance your skills or learn new skills whether you're looking to change careers or stay relevant in a current job. CBS News 8 days ago The job market ...
Employment website. An employment website is a website that deals specifically with employment or careers. Many employment websites are designed to allow employers to post job requirements for a position to be filled and are commonly known as job boards. Other employment sites offer employer reviews, career and job-search advice, and describe ...
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