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In individual category rankings, eBay was rated the worst of all the 15 sites on customer service and communication, and average on ease of use. Some respondents stated they would have given eBay a rating of 10, three to five years ago. eBay was rated twelfth out of fifteen in the Recommended Selling Venue category.
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In a conventional retail store, clerks are generally available to answer questions. Some online stores have real-time chat features, but most rely on e-mails or phone calls to handle customer questions. Even if an online store is open 24 hours a day, seven days a week, the customer service team may only be available during regular business hours.
eBay stalking scandal. The eBay stalking scandal was a campaign conducted in 2019 by eBay and contractors. The scandal involved the aggressive stalking and harassment of two e-commerce bloggers, Ina and David Steiner, who wrote frequent commentary about eBay on their website EcommerceBytes. [1][2] Seven eBay employees pleaded guilty to charges ...
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Some users have been frustrated with Ebay's customer service. All problems must be resolved by email, there is no way to speak directly to a person. Email responses are often canned responses. The frustration with Ebay's failure to improve has given rise to a petition calling for customer service improval.