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United Parcel Service, Inc. ( UPS) is an American multinational shipping & receiving and supply chain management company founded in 1907. [1] Originally known as the American Messenger Company specializing in telegraphs, UPS has expanded to become a Fortune 500 company [6] and one of the world's largest shipping couriers.
They may work in an office with a call center or in retail. [1] [2] Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. [3]
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Customer support. Customer support is a range of consumer services to assist customers in making cost-effective and correct use of a product. [9] It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [9] These services may even be provided at the place in which the ...
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