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2. Technical support - Wikipedia

   en.wikipedia.org/wiki/Technical_support

   Technical support, also known as tech support, is a call centre type customer service provided by companies to advise and assist registered users with issues concerning their technical products. [1] Traditionally done on the phone, technical support can now be conducted online or through chat. At present, most large and mid-size companies have ...

3. System administrator - Wikipedia

   en.wikipedia.org/wiki/System_administrator

   System administrator. Varies from self study, certifications, and sometimes an Associate or Bachelor's degree in a related field. An IT administrator, system administrator, sysadmin, or admin is a person who is responsible for the upkeep, configuration, and reliable operation of computer systems, especially multi-user computers, such as servers.

4. IT service management - Wikipedia

   en.wikipedia.org/wiki/IT_service_management

   It is intended to provide a Single Point of Contact ("SPOC") to meet the communication needs of both users and IT staff, and also to satisfy both Customer and IT Provider objectives. "User" refers to the actual user of the service, while "Customer" refers to the entity that is paying for the service.

5. Job Descriptions Decoded: Professional Network Support - AOL

   www.aol.com/2014/06/11/job-descriptions-decoded...

   Shutterstock (composite: Mack Gelber) When you apply for a job, be sure you take all of the various aspects of the job into account. If you're in a technical role, emphasize those skills, but if ...

6. Technical writing - Wikipedia

   en.wikipedia.org/wiki/Technical_writing

   Technical writing is the writing of technical content, particularly relating to industrial and other applied sciences, with an emphasis on occupational contexts. [1] The range of audiences for technical writing varies widely. By far, the most common form of technical writing is for procedural documentation (standardized, step-by-step guides).

7. Here are 7 job description samples that are sure to get you ...

   www.aol.com/finance/7-job-description-samples...

   Responsibilities: Respons to customer questions and queries by email, chat, phone, or social media. Working together with your manager to resolve critical issues quickly. ... For premium support ...