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In July 2013 [13] Really Simple Systems launched a cross-platform version of its CRM, running seamlessly on desktops, laptops, tablets and smartphones . Version 5, launched in March 2017, [14] offered a new user interface, custom dashboards, help drawers and grid customisation. In September 2017, the company announced its compliance [15] with ...
Support.com, Inc. Support.com, Inc. is a technical support company for businesses and consumers. It was headquartered in Wilmington, Delaware with an administrative office in Sunnyvale, California. The company's services are performed on Windows, macOS, iOS, and Android, supporting connected and smart devices.
Help desk software. Help desk software is a computer program that enables customer-care operators to keep track of user requests and deal with other customer-care-related issues. [1] Generally, help desk software is part of an umbrella category called the service desk, which includes asset management and IT service management, and the two terms ...
Zendesk, Inc. Zendesk, Inc. is a Danish-American company headquartered in San Francisco, California. It provides software-as-a-service products related to customer support, sales, and other customer communications. The company was founded in Copenhagen, Denmark, in 2007. Zendesk raised about $86 million in venture capital investments before ...
Website. www.helpscout.com. Help Scout, legally Help Scout PBC, is a global remote company which is a provider of help desk software and is headquartered in Boston, Massachusetts. [1] The company provides an email-based customer support platform, knowledge base tool, and an embeddable search/contact widget for customer service professionals.
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Also, providing goods like physical installation media (e.g., DVDs) can be a commercial service. Open-source companies using this business model successfully are, for instance RedHat, [7] IBM, SUSE, Hortonworks (for Apache Hadoop ), Chef, and Percona (for open-source database software).
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