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  2. Tertiary sector of the economy - Wikipedia

    en.wikipedia.org/wiki/Tertiary_sector_of_the_economy

    It is sometimes hard to determine whether a given company is part of the secondary or the tertiary sector. It is not only companies that have been classified as part of a sector in some schemes, since governments and their services (such as the police or military), as well as nonprofit organizations (such as charities or research associations), can also be seen as part of that sector.

  3. Requirements elicitation - Wikipedia

    en.wikipedia.org/wiki/Requirements_elicitation

    The term elicitation is used in books and research to raise the fact that good requirements cannot just be collected from the customer, as would be indicated by the name requirements gathering. Requirements elicitation is non-trivial because you can never be sure you get all requirements from the user and customer by just asking them what the ...

  4. Time management - Wikipedia

    en.wikipedia.org/wiki/Time_management

    Time management is the process of planning and exercising conscious control of time spent on specific activities—especially to increase effectiveness, efficiency, and productivity.

  5. Service-level agreement - Wikipedia

    en.wikipedia.org/wiki/Service-level_agreement

    The output received by the customer as a result of the service provided is the main focus of the service level agreement. Service level agreements are also defined at different levels: Customer-based SLA: An agreement with an individual customer group, covering all the services they use. For example, an SLA between a supplier (IT service ...

  6. Marketing mix - Wikipedia

    en.wikipedia.org/wiki/Marketing_mix

    Services (complimentary service, after-sales service, service level) Guarantees and warranties; Returns; Managing products through the life-cycle [6] Price: Price refers to the amount a customer pays for a product. Price may also be a consumer's expectation for getting a certain product (e.g. time or effort).

  7. Service system - Wikipedia

    en.wikipedia.org/wiki/Service_system

    A service system (also customer service system (CSS)) is a configuration of technology and organizational networks designed to deliver services that satisfy the needs, wants, or aspirations of customers. "Service system" is a term used in the service management, service operations, services marketing, service engineering, and service design ...

  8. Mission statement - Wikipedia

    en.wikipedia.org/wiki/Mission_statement

    This further backs up the idea that a good mission statement is one that is clear and answers the right questions in a simple manner, and does not over complicate things. An example of a good mission statement would be Google's, which is "to organise the world's information and make it universally accessible and useful." [15] [failed verification]

  9. Final good - Wikipedia

    en.wikipedia.org/wiki/Final_good

    A final good or consumer good is a final product ready for sale that is used by the consumer to satisfy current wants or needs, unlike an intermediate good, which is used to produce other goods. A microwave oven or a bicycle is a final good. When used in measures of national income and output, the term "final goods" includes only new goods.