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Fish! Philosophy is a business technique based on the Pike Place Fish Market, aiming to create happy individuals in the workplace. It consists of four practices: choosing your attitude, play, be there, and make their day. Learn how it is applied and criticized in different contexts.
Course content typically includes greeting the customer (either by phone or in person), questioning to understand the customer’s need or problem, listening, confirming understanding, responding with value, using positive language, eliminating jargon, concluding the phone or face-to-face interaction, dealing with angry customers, and the importance of body language and tone of voice.
Customer service is the assistance and advice provided by a company to its customers. Learn about different types of customer service, such as in-person, online, automated, and AI-based, and how to measure customer satisfaction and loyalty.
AOL Mail offers secure and personalized email with features like AOL Mail, news, and weather for free. You can also access your email on the go with an iOS & Android app and get help from experts.
Learn about the history, types and features of CRM systems, which are used to manage interactions with customers across different channels and platforms. Find out how CRM can help businesses improve customer satisfaction, loyalty and sales growth.
A user guide, also known as a user manual, is a document that helps users to use a product, service or application. It usually contains a cover page, a title page, a preface, a contents page, a purpose section, an audience section, a scope section, a guide section, a troubleshooting section, a FAQ section, a contact section, a glossary and an index.
Customer development is a formal methodology for building startups and new corporate ventures. It involves testing hypotheses about the business model, getting outside the building, and iterating based on customer feedback.
Learn about the role, skills, and salary of customer service representatives (CSRs), who interact with customers to handle complaints, process orders, and provide information. CSRs may work in call centers, retail, or online platforms.