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2. Customer experience - Wikipedia

   en.wikipedia.org/wiki/Customer_experience

   Customer journey mapping is a design tool used to track customers' movements through different touchpoints with the business in question. It maps out the first encounters people may have with the brand and shows the different routes people can take through the different channels or marketing (e.g. online, television, magazine, newspaper).

3. Microsoft Online Services - Wikipedia

   en.wikipedia.org/wiki/Microsoft_Online_Services

   Microsoft Online Services was Microsoft's hosted-software offering and was an early component of its software as a service strategy. Microsoft Online Services was hosted by Microsoft and sold with Microsoft partners. Initial services branded as 'Microsoft Online Services' included Exchange Online, SharePoint Online, Office Communications Online ...

4. Automation technician - Wikipedia

   en.wikipedia.org/wiki/Automation_Technician

   Automation technicians with leadership ability also may eventually become maintenance supervisors or service managers. Due to the highly specialized skills and knowledge required, there are many opportunities available to automation technicians in the service sector where there is a great demand for contract and sub-contract work with smaller ...

5. AOL - Wikipedia

   en.wikipedia.org/wiki/AOL

   History 1983–1991: early years. AOL began in 1983, as a short-lived venture called Control Video Corporation (CVC), founded by William von Meister.Its sole product was an online service called GameLine for the Atari 2600 video game console, after von Meister's idea of buying music on demand was rejected by Warner Bros. Subscribers bought a modem from the company for $49.95 and paid a one ...

6. IT service management - Wikipedia

   en.wikipedia.org/wiki/IT_service_management

   A Service Desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact ("SPOC") to meet the communication needs of both users and IT staff, [15] and also to satisfy both Customer and IT Provider objectives.

7. Learning management system - Wikipedia

   en.wikipedia.org/wiki/Learning_management_system

   A learning management system ( LMS) or virtual learning environment ( VLE) is a software application for the administration, documentation, tracking, reporting, automation, and delivery of educational courses, training programs, materials or learning and development programs. [1] The learning management system concept emerged directly from e ...