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Technical support, also known as tech support, is a call centre type customer service provided by companies to advise and assist registered users with issues concerning their technical products. [1] Traditionally done on the phone, technical support can now be conducted online or through chat. At present, most large and mid-size companies have ...
A Tier 2 network is an Internet service provider which engages in the practice of peering with other networks, but which also purchases IP transit to reach some portion of the Internet. [1] Tier 2 providers are the most common Internet service providers, as it is much easier to purchase transit from a Tier 1 network than to peer with them and ...
Two-tier system. A two-tier system is a type of payroll system in which one group of workers receives lower wages and/or employee benefits than another. [1] The two-tier system of wages is usually established for one of three reasons: The employer wishes to better compensate more senior and ostensibly more experienced and productive workers ...
Business continuity planning life cycle. Business continuity may be defined as "the capability of an organization to continue the delivery of products or services at pre-defined acceptable levels following a disruptive incident", and business continuity planning (or business continuity and resiliency planning) is the process of creating systems of prevention and recovery to deal with potential ...
A United States Air Force joint terminal attack controller using a radio to coordinate close air support with an A-10 Thunderbolt II. Joint Terminal Attack Controller (JTAC) is the term used in the United States Armed Forces and some other military forces for a qualified service member who directs the action of military aircraft engaged in close air support and other offensive air operations ...
Senior Executive Service. The Senior Executive Service ( SES) [1] is a position classification in the United States federal civil service equivalent to general officer or flag officer rank in the U.S. Armed Forces. It was created in 1979 when the Civil Service Reform Act of 1978 went into effect under President Jimmy Carter.
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