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They may work in an office with a call center or in retail. [1][2] Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. [3]
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Additionally, scammers exploit the levels of unemployment by offering jobs to people desperate to be employed. [12] Many scammers do not realise they are applying and being trained for tech support scam jobs, [14] but many decide to stay after finding out the nature of their job as they feel it is too late to back out of the job and change ...
A call centre (Commonwealth spelling) or call center (American spelling; see spelling differences) is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone. An inbound call centre is operated by a company to administer incoming product or service support or ...
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