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Quality of service (QoS) is the description or measurement of the overall performance of a service, such as a telephony or computer network, or a cloud computing service, particularly the performance seen by the users of the network.
Technical support, also known as tech support, is a call centre type customer service provided by companies to advise and assist registered users with issues concerning their technical products. [1] Traditionally done on the phone , technical support can now be conducted online or through chat.
Digital control systems to automate process controls, operator tools and service information systems to optimize plant safety and security are within the purview of the IIoT. [81] IoT can also be applied to asset management via predictive maintenance , statistical evaluation , and measurements to maximize reliability. [ 82 ]
In deciding the value of a company, it is important to know of how much value its customer base is in terms of future revenues. The greater the customer equity (CE), the more future revenue in the lifetime of its clients; this means that a company with a higher customer equity can get more money from its customers on average than another company that is identical in all other characteristics.
The company was quick to capture the emerging service provider environment, entering the SP market with product lines such as Cisco 7000 and Cisco 8500. [ 18 ] Between 1992 and 1994, Cisco acquired several companies in Ethernet switching , such as Kalpana , [ 19 ] Grand Junction [ 20 ] and most notably, Mario Mazzola 's Crescendo Communications ...
Customer delight means surprising a customer by exceeding their expectations and thus creating a positive emotional reaction. This emotional reaction leads to word of mouth . Customer delight directly affects the sales and profitability of a company, as it helps to distinguish the company and its products and services from the competition .
Thus, the brand offers the customer a short-cut to understanding the different product or service offerings that make up a particular category. Brand awareness is a key step in the customer's purchase decision process, since some kind of awareness is a precondition to purchasing.
The telecommunications industry differentiates between several distinct FTTX configurations. The terms in most widespread use today are: FTTE (fiber-to-the-edge) is a networking approach used in the enterprise building (hotels, convention centers, office buildings, hospitals, senior living communities, Multi-Dwelling Units, stadiums, etc.).