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Client portal. A client portal is an electronic gateway to a collection of digital files, services, and information, accessible over the Internet through a web browser . The term is most often applied to a sharing mechanism between an organization and its clients. [1] The organization provides a secure entry point, typically via a website, that ...
Web portal. A web portal is a specially designed website that brings information from diverse sources, like emails, online forums and search engines, together in a uniform way. Usually, each information source gets its dedicated area on the page for displaying information (a portlet ); often, the user can configure which ones to display.
A user journey is the experiences a person has when interacting with something, typically software. This idea is generally used by those involved with user experience design, web design, user-centered design, or anyone else focusing on how users interact with software experiences. It is often used as a shorthand for the overall user experience ...
Customer engagement is an interaction between an external consumer/customer (either B2C or B2B) and an organization (company or brand) through various online or offline channels. [citation needed] According to Hollebeek, Srivastava and Chen (2019, p. 166) S-D logic-Definition of customer engagement is "a customer’s motivationally driven ...
A content management system ( CMS) is computer software used to manage the creation and modification of digital content ( content management ). [1] [2] [3] A CMS is typically used for enterprise content management (ECM) and web content management (WCM). ECM typically supports multiple users in a collaborative environment [4] [5] by integrating ...
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