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2. Issue tracking system - Wikipedia

   en.wikipedia.org/wiki/Issue_tracking_system

   Issue tracking system. An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues. [1] Issue tracking systems are generally used in collaborative settings, especially in large or distributed collaborations, but ...

3. Web analytics - Wikipedia

   en.wikipedia.org/wiki/Web_analytics

   Web analytics is the measurement, collection, analysis, and reporting of web data to understand and optimize web usage. [1] Web analytics is not just a process for measuring web traffic but can be used as a tool for business and market research and assess and improve website effectiveness. Web analytics applications can also help companies ...

4. Logging (computing) - Wikipedia

   en.wikipedia.org/wiki/Logging_(computing)

   Logging (computing) In computing, logging is the act of keeping a log of events that occur in a computer system, such as problems, errors or just information on current operations. These events may occur in the operating system or in other software. A message or log entry is recorded for each such event.

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8. Customer relationship management - Wikipedia

   en.wikipedia.org/wiki/Customer_relationship...

   v. t. e. Customer relationship management ( CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information. [1] CRM systems compile data from a range of different communication channels, including a company's website, telephone (which ...

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