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2. Technical support - Wikipedia

   en.wikipedia.org/wiki/Technical_support

   Technical support, also known as tech support, is a call centre type customer service provided by companies to advise and assist registered users with issues concerning their technical products. [1] Traditionally done on the phone, technical support can now be conducted online or through chat. At present, most large and mid-size companies have ...

3. Systems Engineering and Technical Assistance - Wikipedia

   en.wikipedia.org/wiki/Systems_Engineering_and...

   Subpart 37.2 defines advisory and assistance services and provides that the use of such services is a legitimate way to improve the prospects for program or systems success. FAR Part 37.201(c) defines engineering and technical services used in support of a program office during the acquisition cycle.

4. Contracting Officer's Technical Representative - Wikipedia

   en.wikipedia.org/wiki/Contracting_Officer's...

   A Contracting Officer's Technical Representative (COTR) is a business communications liaison between the United States government and a private contractor.The COTR is normally a federal or state employee who is responsible for recommending actions and expenditures for both standard delivery orders and task orders, and those that fall outside of the normal business practices of its supporting ...

5. Technical communication - Wikipedia

   en.wikipedia.org/wiki/Technical_communication

   Technical communicators generally tailor information to a specific audience, which may be subject matter experts, consumers, end-users, etc. Technical communicators often work collaboratively to create deliverables that include online help, user manuals, classroom training guides, computer-based training, white papers, government documents, industrial videos, reference cards, data sheets ...

6. Production support - Wikipedia

   en.wikipedia.org/wiki/Production_Support

   Production support covers the practices and disciplines of supporting the IT systems/applications which are currently being used by the end users.A production support person/team is responsible for monitoring the production servers, scheduled jobs, incident management and receiving incidents and requests from end-users, analyzing these and either responding to the end user with a solution or ...

7. Help desk - Wikipedia

   en.wikipedia.org/wiki/Help_desk

   E-commerce. A help desk is a department or person that provides assistance and information, usually for electronic or computer problems. [1] In the mid-1990s, research by Iain Middleton of Robert Gordon University [2] studied the value of an organization's help desks. It found that value was derived not only from a reactive response to user ...