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2. Call centre - Wikipedia

   en.wikipedia.org/wiki/Call_centre

   It is expected that artificial intelligence-based chatbots will significantly impact call centre jobs and will increase productivity substantially. Many organisations have already adopted AI-based chatbots to improve their customer service experience. The contact center is a central point from which all customer contacts are managed.

3. Rich Communication Services - Wikipedia

   en.wikipedia.org/wiki/Rich_Communication_Services

   Rich Communication Services ( RCS) is a communication protocol between mobile telephone carriers and between phone and carrier, aiming at replacing SMS messages with a text-message system that is richer, provides phonebook polling (for service discovery ), and can transmit in-call multimedia. It is part of the broader IP Multimedia Subsystem.

4. Operator messaging - Wikipedia

   en.wikipedia.org/wiki/Operator_messaging

   It is a service that consists of live operators who answer incoming calls and input the callers' messages on a computer, then transmit the message using the Telocator Alphanumeric Protocol to the paging provider's radio towers. Alphanumeric pagers receive the messages in the form of words and numbers. Messages are sequentially numbered and ...

5. Internet Relay Chat - Wikipedia

   en.wikipedia.org/wiki/IRC_channel_operator

   Internet Relay Chat (IRC) is a text-based chat system for instant messaging. IRC is designed for group communication in discussion forums, called channels , [1] but also allows one-on-one communication via private messages [2] as well as chat and data transfer , [3] including file sharing .

6. Operator (profession) - Wikipedia

   en.wikipedia.org/wiki/Operator_(profession)

   Operator (profession) Statue of a boom operator on the Avenue of Stars in Hong Kong. An operator is a professional designation used in various industries, including broadcasting (in television and radio ), computing, power generation and transmission, customer service, physics, and construction. Operators are day-to-day end users of systems ...

7. Tor (network) - Wikipedia

   en.wikipedia.org/wiki/Tor_(network)

   Tor is a free overlay network for enabling anonymous communication.Built on free and open-source software and more than seven thousand volunteer-operated relays worldwide, users can have their Internet traffic routed via a random path through the network.