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The Customer Development concept emphasizes empirical research. Customer development is the opposite of the “if we build it, they will come” product development-centered strategy, which is full of risks and can ultimately be the downfall of a company. The customer development method was created by Steve Blank. According to Blank, startups ...
Customer support. Customer support is a range of consumer services to assist customers in making cost-effective and correct use of a product. [9] It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [9] These services may even be provided at the place in which the ...
Custom software accommodates a project team's particular preferences and expectations, making it suitable for most construction processes and challenges: design development. tender calls. document control. shop drawing approvals. changes management. inspections and commissioning. way-finding. Custom software developers use various platforms ...
Customer engineer. A customer engineer ( CE) is a worker whose primary job scope is to provide a service to customers who have signed a contract with the company. Originally, the term was used by IBM, but now customer engineer is also being used by other companies.
Customer success. Customer success, customer success management, or client advocacy is a business strategy aimed at ensuring that customers achieve their desired outcomes while using a product or service. It involves proactive engagement, personalized support, and ongoing assistance to help customers derive maximum value from their investments ...
ERP provides an integrated and continuously updated view of the core business processes using common databases maintained by a database management system. ERP systems track business resources—cash, raw materials, production capacity —and the status of business commitments: orders, purchase orders, and payroll.
Quality assurance. Quality assurance ( QA) is the term used in both manufacturing and service industries to describe the systematic efforts taken to assure that the product (s) delivered to customer (s) meet with the contractual and other agreed upon performance, design, reliability, and maintainability expectations of that customer.
FDD is a model-driven short-iteration process that consists of five basic activities. For accurate state reporting and keeping track of the software development project, milestones that mark the progress made on each feature are defined. This section gives a high-level overview of the activities. In the figure on the right, the meta-process ...
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