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They may work in an office with a call center or in retail. [1][2] Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. [3]
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Yahoo (/ ˈ j ɑː h uː /, styled yahoo! in its logo) [4] [5] is an American web services provider. It is headquartered in Sunnyvale, California , and operated by the namesake company Yahoo! Inc. , which is 90% owned by investment funds managed by Apollo Global Management and 10% by Verizon Communications .
Customer service is the assistance and advice provided by a company through phone, online chat, mail, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [1] but towards the end, the idea of a well-performed service is that of increasing revenues.
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