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Customer support. Customer support is a range of consumer services to assist customers in making cost-effective and correct use of a product. [9] It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [9] These services may even be provided at the place in which the ...
Service provider. A service provider (SP) is an organization that provides services, such as consulting, legal, real estate, communications, storage, and processing services, to other organizations. Although a service provider can be a sub-unit of the organization that it serves, it is usually a third-party or outsourced supplier.
Website. www.nolapro.com. NolaPro is a cloud/web-based ERP application running under a proprietary commercial license. It was first released in 2003 as a freeware accounting alternative to SAP ERP and QuickBooks because of its ability to scale in these markets.
Video Professor, Inc. is currently undergoing "reorganization," and has placed most of its employees on unpaid furlough. Their phone lines are also shut down. Consequently, existing customers are unable to contact the company for refunds, cancellations, technical support, or customer service. Despite knowing the company’s demise was imminent.