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A call centre ( Commonwealth spelling) or call center ( American spelling; see spelling differences) is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone. An inbound call centre is operated by a company to administer incoming product or service support or ...
The U.S. Army and CIA interrogation manuals are seven controversial military training manuals which were declassified by the Pentagon in 1996. In 1997, two additional CIA manuals were declassified in response to a Freedom of Information Act (FOIA) request filed by The Baltimore Sun. The manuals in question have been referred to by various media ...
The Federal Law Enforcement Training Centers ( FLETC, [2] pronounced / ˈflɛtsi /) serves as an interagency law enforcement training body for 105 United States government federal law enforcement agencies. [3] The stated mission of FLETC is to "...train those who protect our homeland". Through the Rural Policing Institute (RPI) and the Office ...
Contact center telephony. In marketing, contact center telephony is the communication and collaboration system used by businesses to either manage high volumes of inbound queries or outbound telephone calls keeping their workforce or agents productive and in control to serve or acquire customers. This business communication system is an ...
The FBI Academy is the Federal Bureau of Investigation 's law enforcement training and research center near the town of Quantico in Prince William County, Virginia. Operated by the bureau's Training Division, it was first opened for use on May 7, 1972, [1] on 385 acres (156 ha) of woodland. [2] The academy was opened for the purpose of training ...
"Enhanced interrogation techniques" or "enhanced interrogation" was a program of systematic torture of detainees by the Central Intelligence Agency (CIA), the Defense Intelligence Agency (DIA) and various components of the U.S. Armed Forces at remote sites around the world—including Bagram, Guantanamo Bay, Abu Ghraib, and Bucharest—authorized by officials of the George W. Bush administration.
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